Shipping policy
Last updated: February 6, 2026
Digital Products — No Physical Shipping
All products sold on renixlabs.ai are digital and delivered electronically. There is no physical shipping involved.
Delivery Method
- Digital products are delivered via email to the address provided during checkout
- You will receive a download link or access instructions within 24 hours of payment confirmation
- Some products may be delivered instantly after successful payment
Delivery Timeline
| Product Type | Delivery Time |
|---|---|
| Digital Downloads | Instant to 24 hours |
| Consulting Services | As per agreed schedule |
Important Notes
- Ensure you provide a valid, accessible email address during checkout
- Check your spam/junk folder if you don't receive your delivery email
- Download links may expire after a set period (specified in delivery email)
Delivery Issues?
If you haven't received your product within 24 hours:
- Check your spam/junk folder
- Verify the email address used during purchase
- Contact us at solutions@renixlabs.ai with your order number
We'll resolve delivery issues within 24-48 hours.
Consulting Services
Consulting engagements don't involve "shipping." Delivery timelines and methods (video calls, documents, implementations) are agreed upon before the engagement begins.
Contact
- Email: solutions@renixlabs.ai
- Phone: 8188815858