Refund policy
Last updated: February 2025
At Renix Labs, we believe in transparency. This policy clearly explains our refund and cancellation terms for digital products and consulting services.
DIGITAL PRODUCTS
All sales of digital products are final. Due to the instant-delivery nature of digital products (templates, guides, tools, prompts, and downloadable resources), we do not offer refunds once the product has been delivered to your email or made available for download.
What We Will Fix:
- Corrupted or damaged files — we will provide replacement files at no additional cost
- Missing files or incomplete deliveries — we will resend the complete product
- Technical issues preventing access — we will resolve the issue or provide alternative delivery
To report any issues with your digital product, contact us within 7 days of purchase at solutions@renixlabs.ai with your order number and description of the problem.
CONSULTING SERVICES
Consulting services require full payment at the time of booking. Once payment is confirmed, your session is scheduled and our team begins preparation.
If You Need to Cancel:
| Cancellation Notice | Refund Amount |
|---|---|
| More than 48 hours before scheduled session | 90% refund (10% + GST retained) |
| 24 to 48 hours before scheduled session | 75% refund (25% + GST retained) |
| 12 to 24 hours before scheduled session | 50% refund (50% + GST retained) |
| Less than 12 hours before scheduled session | No refund |
| No-show (failure to attend without notice) | No refund |
Rescheduling:
- You may reschedule your session at no additional cost if you provide at least 24 hours notice
- Rescheduled sessions must be completed within 14 days of the original booking date
- Each booking allows one free reschedule; subsequent reschedules may incur fees
If We Need to Cancel:
In the rare event that Renix Labs must cancel a scheduled session, you will receive your choice of:
- A full refund of the amount paid, OR
- A rescheduled session at a mutually convenient time within 7 days
We will notify you as soon as possible and work to minimize any inconvenience.
HOW TO REQUEST A CANCELLATION OR REFUND
- Email us at solutions@renixlabs.ai
- Include your order number and booking details
- State whether you are requesting a cancellation, refund, or reschedule
- For consulting services, include your preferred alternative date/time if rescheduling
We will acknowledge your request within 24 hours.
REFUND PROCESSING
- Approved refunds will be processed within 7 business days
- Refunds will be credited to your original payment method
- Please allow an additional 5-7 business days for the amount to reflect in your account, depending on your bank or payment provider
- GST adjustments will be handled as per applicable regulations; a credit note will be issued where required
EXCEPTIONS
We do not offer refunds for:
- Change of mind after purchasing digital products
- Inability to use a product due to lack of technical skills or incompatible systems (unless compatibility was explicitly promised)
- Dissatisfaction with subjective aspects of content
- Failure to attend a scheduled consulting session without prior notice
CONTACT US
For any questions about this policy or to initiate a refund request:
Email: solutions@renixlabs.ai Phone: 8188815858 Address: 15, Gopal Nagar, Krishna Nagar, Lucknow 226023